Return Policy

Thank you for purchasing from Pet Paradise Shop! We are committed to the satisfaction of our customers. Please see our return policy below.

1. Returns:

  • We accept returns within 14 days from the date of delivery
  • In order to be returned, the item must be unused, in its original packaging and in the same condition in which it was received.

2. Refunds:

  • Once the return is received, our team will inspect the item and process the refund.
  • Refunds will be made with the original payment method within 5 working days.

3. Replacements:

  • If you have received a defective or damaged item, we will gladly replace it with a new one.
  • Contact our customer service at store.paradisepets@gmail.com to make a replacement.

4. Return shipment:

  • Return shipping costs are the responsibility of the customer, except in the case of defective or damaged items.
  • We recommend using a traceable shipping service to ensure receipt of your return.

5. How to initiate a return:

  • To initiate a return, please contact our customer service at store.paradisepets@gmail.com.
  • Please provide the order number, a brief explanation of the reason for return and any photos if relevant.

6. Non-returnable items:

  • Some items are not returnable, including customised products and perishable goods.
  • Check the product description for any specific restrictions on returns.

7. Order cancellation:

  • If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be cancelled.

8. Contact Us:

Thank you for choosing Pet Paradise Shop! We appreciate your business and strive to make your pleasant shopping experience.