How long does it take to ship?
Our standard shipment usually takes 4-6 working days for domestic orders. Please note that shipping times may vary depending on your location and possible shipping delays.
Do you make international shipments?
Yes, we offer international shipping. International orders usually take 7-10 working days to depending on the destination and customs processing time.
How can I follow up my order?
You can easily track your order using the tracking number provided in the shipping confirmation e-mail. of shipment. Simply click on the tracking link in the e-mail to be directed to the courier's website, where you can monitor the status and location of your parcel in real time.
Can I cancel my order after I have already paid?
Once an order has been placed and payment processed, it enters our system to be processed quickly. Unfortunately, this means that we cannot guarantee cancellations. However, if you require assistance please contact the Customer Service as soon as possible and we will do our best to assist you.
How can I contact you?
We are here to help you! You can reach our customer service team through the following channels:
- Email: store.paradisepets@gmail.com
- Live Chat: Available on our website during working hours.
For not urgent requests, you can also use the contact module on the website. We strive to respond to all requests within 24 hours.