Shipping Policy

Thank you for choosing Pet Paradise Shop! We are committed to providing you with a reliable and hassle-free shopping experience. We invite you to review our shipping policy.

1. Order processing:

  • All orders are processed within 1-2 working days.
  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Rates:

  • We offer competitive shipping rates depending on the weight and destination of the order.
  • Shipping costs will be calculated at the time of payment before completing the purchase.

3. Shipping methods:

  • We currently offer standard and express shipping options.
  • Express shipping generally requires 4 working days, while standard shipping takes 8 working days.

4. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation e-mail with a tracking number.
  • You can track your order by visiting the order tracking page and entering your tracking number.

5. International Shipping:

  • We offer shipping to all countries
  • International shipping rates and delivery times vary. Please check shipping options at checkout.

6. Customs and duties:

  • International orders may be subject to customs duties and taxes imposed by the country of destination.
  • The recipient is liable for any additional expenses incurred.

7. Delivery problems:

  • In the rare event of a delivery problem, please contact our customer service at store.paradisepets@gmail.com.
  • We will work diligently to solve any problems and ensure your satisfaction.

8. Address accuracy:

  • It is the customer's responsibility to provide accurate shipping information.
  • Please double-check the shipping address before completing your purchase.

9. Late Shipments:

  • In the event of unforeseen delays, we will inform you promptly and provide updates on the status of your order.

10. Returns and Refunds: - For information on returns and refunds, please see our returns and refunds policy.

If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service at store.paradisepets@gmail.com. Thank you for choosing Pet Paradise Shop!